QBE Insurance, and particularly QBE Truck Insurance, QBE Transport Insurance, QBE Commercial Motor insurance and QBE Private Motor Insurance, QBE Car Insurance, which has a longstanding relationship with vehicle glass repair and replacement (VGRR) provider Autoglass in the UK, has revealed an expanded three-year deal to include the latter’s sister companies in Australia, Ireland and USA.
A report by Fleet News said Autoglass – the preferred supplier to the insurer’s clients for VGRR and Advanced Driver Assistance Devices (ADAS) calibration services – will also collaborate with QBE on initiatives aimed at enhancing customer experience. Vehicles serviced by Autoglass include buses and those that transport heavy goods.
Beyond the UK partnership, QBE has tapped three other firms under Autoglass’s parent firm Belron Group. Also part of the agreement are Autoglass Ireland, US-based Safelite, and Australia’s O’Brien.
“Autoglass has consistently demonstrated a strong commitment to our working relationship and the needs of our policyholders,” said QBE Insurance Group claims category manager Peter Cox, as quoted by the report. “We see huge partnership opportunities to develop market-leading solutions and new digital services.”
Neil Atherton, sales and marketing director at Autoglass, commented: “This expanded partnership is an endorsement of the strong working relationship and track record of providing excellent customer service to QBE policyholders over a number of years. We are looking forward to building on this effort and experience with our colleagues across the Belron Group, and finding additional ways to add value to the relationship through new service offerings.”
Belron has more than 10 major brands and operates across over 30 countries.
“It’s important to us that we work with like-minded organisations that share our ambitions and help us to continue to meet the needs of brokers and customers in the future,” added Cox.
Source: Insurance Business Magazine
Source: Australian Truck Insurance News